Thank you for shopping at Petfather Store. We are committed to providing you and your furry friends with top-quality products and exceptional customer service. We’re here to assist you if you are unsatisfied with your purchase.
Important! We produce and ship all products through Qikink.com, India’s best online print-on-demand dropshipping website. Product quality control, shipments and returns are handled by Qikink and their delivery partners. Please visit Qikink’s policy pages for more information.
Returns
- You have seven (7) days from the delivery date to initiate a return.
- No returns or refunds will be accepted after seven days from the delivery date.
- No refunds or returns requests for a wrong-size product ordered or without defects will be accepted.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Send us unboxing videos, product pictures showing the defects, and the original packaging images to [email protected].
- Please include the receipt or proof of purchase with your return.
Refunds
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- The refund will be processed within [number of days] and reflected in your account based on your bank or card issuer’s policies.
If the courier company is unable to deliver the order and the shipping status is undelivered or RTO (Return to Origin) due to any reason, it will be returned to our default address QikInk.com 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu – 641659.
Here are a few reasons why your orders can be undelivered or RTO’ed :
- Pincode not serviceable
- COD amount is not ready
- Customer not contactable
- Incomplete address
- Customer refused delivery
- Poor weather conditions
- Self-pickup requested by the customer
- Future delivery requested by the customer
- Door/premises/office closed
