Thank you for shopping with PetFather.
Due to the nature of our products, Timothy Hay and other pet food products are non-returnable and non-refundable once an order has been shipped or delivered. This policy is in place to ensure the safety, hygiene, and quality of the products we provide to all customers.
No Refunds
All sales are final. We do not offer refunds for any pet food products after an order has been processed or delivered.
Order Cancellation
Orders may only be cancelled before they have been processed for dispatch. Once an order has been packed or shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding this Refunds & Returns Policy or need assistance with your order, please contact our customer support team through the contact information provided on our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.
Need help?
Contact us at [email protected] for questions related to refunds and returns.